At Lulubugg, we take pride in carefully inspecting every item before it is listed for sale. As we specialize in pre-loved clothing, each piece is unique, and we encourage customers to review product descriptions, measurements, and photos carefully before placing an order.

Due to the nature of secondhand clothing, we have a limited return policy. In most cases, we do not offer refunds for change of mind, sizing issues, or personal preference. If you experience an issue with your order, please contact us as soon as possible, and we’ll be happy to review your request.

We only replace items if they arrive damaged or if there is a significant issue that was not described in the product listing. To request an exchange, please email us at shoplulubugg@gmail.com with your order details and photos of the item. Once your request is approved, we’ll provide instructions for returning the item.

If you have any questions about our Refund & Returns Policy, feel free to contact us at shoplulubugg@gmail.com or call +1 (704) 449-3491. Our team is always happy to assist and ensure you have the best possible shopping experience.